Shipping and Returns
:: shipping ::
SHIPPING WITHIN AUSTRALIA
All prices on our site are displayed in Australian Dollars (AUD), and will be charged in Australian Dollars. Shipping within Australia will take approximately 3 – 5 working days. For delivery within Australia we use Toll couriers.
Reshape Your Life ships to most destinations around the world and we use Australia Post Express Courier International trackable service for all our international orders. Please note: we do not deliver to international PO BOX addresses. For our international customers, all prices on our site are displayed in Australian Dollars (AUD), and will be charged in Australian Dollars. Prices do not include relevant overseas customs duties, foreign taxes or other fees, which may be imposed and this is the responsibility of the customer. Please check with your local customs office for further information.
HOW MUCH WILL POSTAGE AND PACKAGING COST?
For delivery within Australia, we offer free shipping when you spend over $50AUD. For purchases that do not meet this threshold we charge a flat rate of $10AUD for any purchase to be shipped within Australia. For international delivery we offer free shipping when you spend over $200AUD. For purchases that do not meet this threshold we charge a flat rate of $25AUD for any purchase to be shipped outside of Australia.
CAN I TRACK MY ORDER?
Yes you can! On the day that your order is shipped we will send you an email confirming its despatch which will include a tracking link so that you can follow your order’s journey right from the moment it leaves us and arrives to you If you’re within Australia click here or for our international customers click here.
IF THERE IS A PROBLEM WITH MY ORDER WHO DO I CONTACT?
If there is a problem with your order, please email us at firstname.lastname@example.org
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
For domestic delivery, you should receive your order within 3 -5 working days. If your order has not arrived within the allotted time, please contact the shipping company, using the reference number supplied to you. For International delivery, you should receive your order within 10 working days. If your order has not arrived within the allotted time, please contact the shipping company, using the reference number supplied to you. A signature will be required on delivery, so please make sure that you provide a delivery address where someone will be available to receive your goods. If no one is available to sign for the goods, the parcel will be delivered to your local post office for pick up. If you have special instructions relating to the delivery, please be sure to indicate these when required on the delivery details page as you are checking out.
:: RETURNS ::
Reshape Your Life is not legally obligated to give refunds of the purchase price or gift cards on items or exchange them simply because you have changed your mind about the purchase.
PLEASE CHOOSE CAREFULLY AS WE DO NOT REFUND OR EXCHANGE IF YOU CHANGE YOUR MIND.
We accept refunds or exchanges in accordance with the Australian Consumer Law.
This enables you to return a product that is:
- Significantly different to those shown or described to you
- Proof of purchase – your receipt is required for any refund or exchange.
- You will need to return the faulty goods to us at your cost before any refund is confirmed
- Refunds will be issued as per your original payment method.
- We have the right to assess the age and condition of returned goods prior to offering a repair, exchange or refund
© ReShape Your Life 2015
ReShape Your Life
J CATSICAS & S CATSICAS & E DAFINIS
704 High St
Prahran VIC 3181