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Privacy Policy

Your Privacy

Reshape Your Life is committed to protecting your personal information in accordance with the Australian Privacy Principles in the Privacy Act as well as other applicable legislation.

Our privacy policy relates to the personal information we collect about you as our customers, visitors to our websites, apps, social media and members of the public.

Reshape Your Life needs to collect certain personal information in order to properly carry out its functions and activities. The types of information that the Company collects will depend on the circumstances of the individual’s involvement or contact with the Company.


In order to provide services to you, we may ask for personal information such as your name, address, telephone number or email address. The personal information we collect about you depends on the dealings you have with us. Personal Information includes information about an individual who is reasonably identifiable.

Examples of where we may collect personal information include, but are not limited to, when you make an online purchase, when you call our office to discuss any health matter or other matter, provide details to join our mailing lists or databases, provide information via social media pages, enter a competition, sign up as part of our loyalty program or send us an enquiry or provide us with feedback.

Generally, you have no obligation to provide any information requested by the ReShape Your Life. If you choose to withhold requested information however, we may not be able to provide you with the service you require should that depend on the collection of that information, particularly if the collection of that information is required by law.


Information is automatically collected through your use of the ReShape Your Life’s websites, Affiliates’ websites, social media and apps, through cookies or by other electronic means. Cookies are small text files that websites or apps may place on your computer or device. Most often, cookies are used to recognise repeat users of websites and remember user preferences. We may collect this information both anonymously and in relation to personal user accounts. Cookies are also used to allow the website to track usage behaviour and aggregate data to allow Reshape Your Life to customise a user’s experience on their websites.

For example, when you visit a ReShape Your Life website or use a ReShape Your Life app, we may use cookies to record information including your server address, the date and time of your visit, the pages you viewed, any documents you downloaded and the type of browser and operating system you used. The information is used and disclosed by Reshape Your Life for purposes including statistical analysis and to assist Reshape Your Life to improve the functionality and usability of the website and our apps. Similarly, when you use apps from the ReShape Your Life, we may periodically collect and use technical data and related information (including technical information about your mobile device and system preferences), to facilitate the provision of software updates, software support and other services related to the apps.


Reshape Your Life only collects sensitive information where it is reasonably necessary for our activities and either you have consented, or we are required or authorised by law to do so.


The main purposes for which we collect, hold, use and disclose personal information are:

We may also collect, hold, use and disclose personal information for other purposes explained at the time of collection or which are required or authorised by or under law, and for which you have provided consent.


To be added to our email list, you will need to ‘opt in” to this and provide your email address and contact details to the ReShape Your Life.

You can opt out from receiving our marketing communications at any time by:


We may share your personal information with third parties where appropriate for the purposes set out above, including:

The Reshape Your Life’s contracted service providers or partners, including: overseas and local agents, delivery and shipping providers, information technology service providers, , marketing and communications agencies, research and statistical analysis providers, hard copy and electronic mail houses, manufacturers and suppliers, external business advisers (such as recruitment advisors, auditors and lawyers).
regulatory, investigative or government bodies to comply with laws. We may ask one of these third parties to contact you directly for a specific purpose, and provide us with information collected from you in the course of providing the relevant products or services.


We may disclose your personal information to third parties and service providers located overseas in connection with a purpose. We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.

We may disclose your personal information to the following locations:


Reshape Your Life takes measures to ensure your personal information is protected from unauthorised access, loss, misuse, disclosure or alteration. We store information in different ways, including in paper and electronic form. We use security procedures and technology to protect the information we hold. Access to and use of personal information within Reshape Your Life is appropriately limited to prevent misuse or unlawful disclosure of information.

We take reasonable steps to:

You can help us keep your information up to date, by letting us know about changes to your details.

The steps we take to secure personal information include website protection measures, security restrictions on access to the Reshape Your Life’s computer systems, controlled access to the Reshape Your Life’s corporate premises, policies on document storage and security, personnel security and workplace policies. While we endeavour to protect the personal information of users of our website, we cannot guarantee the security of information you disclose online: you disclose that information at your own risk. If you are concerned about sending your information over the internet, you can contact Reshape Your Life Customer Support team on 1300 RESHAPE or the Privacy Officer. You can also help protect your personal information by keeping your account details confidential. If you become aware of any security breach, please let us know as soon as possible.

Third party websites
Links to third party sites that are not operated or controlled by Reshape Your Life are provided for your convenience. Reshape Your Life is not responsible for the privacy or security practices of those sites, which are not covered by this Privacy Policy. Third party websites should have their own privacy and security policies, which we encourage you to read before supplying any personal information to them.


Please contact our Customer Support team on 1300 RESHAPE or the Privacy Officer if you would like to access or correct the personal information that we hold about you. We may ask you to verify your identity before processing any access or correction requests, to ensure that the personal information we hold is properly protected.


We will provide you with access to your personal information within 30 days, subject to some exceptions permitted by law. We will also generally provide access in the manner that you have requested provided it is reasonable and practicable for us to do so. We may however charge a fee to cover our reasonable costs of locating the information and providing it to you.


We take all reasonable steps to ensure that all information we hold is as accurate as is possible. You are able to contact us at any time and ask for its correction if you feel the information we have about you is inaccurate or incomplete.

If you ask us to correct personal information that we hold about you, or if we are satisfied that the personal information we hold is inaccurate, out of date, incomplete, irrelevant or misleading, we will take reasonable steps to correct that information to ensure that, having regard to the purpose for which it is held, the information is accurate, up-to-date, complete, relevant and not misleading. If we correct personal information about you, and we have previously disclosed that information to another agency or organisation that is subject to the Privacy Act, you may ask us to notify that other entity. If so, we will take reasonable steps to do so, unless this would be impracticable or unlawful.


Reshape Your Life Head Office is located at 704 High St, Prahran VIC 3181. You can contact the Company by writing to The Privacy Officer, by telephoning 1300 RESHAPE, by faxing us on 03 9510 3215, or by emailing us at

All complaints received by the Privacy Officer will be dealt with fairly and in a timely manner considering all the circumstances of the complaint.

We will respond to you by your preferred contact method if you have indicated one.


Further information about the Privacy law and the Australian Privacy Principles is available from the Office of the Australian Information Privacy Commissioner’s website or on 1300 363 992.


Reshape Your Life may amend this Privacy Policy from time to time. The current version will be posted on our website.

ReShape Your Life
ABN 48519417881
704 High StPrahran VIC 3181